Making a claim
If you think you have a claim against a financial firm that’s failed, you could claim compensation through us. If you do claim through us you'll keep all the compensation you are owed.
It's completely free and we'll tell you straight away if you’re eligible when you claim online. There are some claim eligibility criteria you must meet to be able to claim with us.
Watch our short video of what to expect, find your failed financial firm and read what information we'll need for your claim.
We accept online claims for insurance, mortgages, pensions, payment protection insurance, investments and debt management.
If your bank, building society or credit union has failed you don’t need to make a claim. We’ll return your money automatically, up to our compensation limit.
If it’s your insurance company that has failed, we’ll try to get seamless cover with another insurer. If that’s not possible we’ll look to arrange the return of the remaining premium.
For all other claims, you’ll need to use our online claims service. Listen to our podcast for a simple explanation of how to make a claim.
Making a claim online
Before you start your claim, discover what you'll need to send us.
How long it's likely to take
Different types of claim take different lengths of time to get a decision.
Sending us documents
Once you've got the necessary documents, here's how to send them to us.
Vulnerability and accessibility
See how FSCS is supporting customers in vulnerable circumstances.
British Steel Pension Plan
Affected by the British Steel Pension Scheme pension transfer? You might be available for compensation.
Other useful claims information
Using a claims company or personal representative, temporary high balances, and more.
For years I had thought I had lost all of my pension money that I had invested, which turned out to be a bad investment. Thanks to you all at FSCS, you were able to get my money back. I am so grateful for all you have done for me.
Pension claim customer