You might be eligible for compensation
Hartlepool Credit Union Ltd has failed, and was declared in default by FSCS on 1 August 2016.
As a customer of Hartlepool Credit Union Ltd you don’t need to do anything. FSCS is a free service and we’ll automatically return customers’ individual balances as they were on the date of 1 August, based on the information we’ve received from Hartlepool Credit Union.
We’ll contact customers by post in an unmarked envelope. Customers with up to £1,000 in their account will receive a letter to get cash over the counter from their Post Office. For balances of more than £1,000 you’ll receive a cheque. Customers who don’t have another bank account should open one as soon as possible to bank their cheque.
If your child has a Hartlepool Credit Union account we’ll send payment in their name. If an adult operates the account on a child’s behalf, we’ll make the cheque out in the child’s name and send it to the adult’s address (if the address was registered with Hartelpool Credit Union).
We aim to return customers’ money within seven days from 1 August, which was when we declared Hartlepool Credit Union in default. If a case is more complex, we’ll settle claims within 20 working days.
If for whatever reason, you disagree with the amount we've paid, please contact FSCS and we'll look at your query. Don’t return the payment to us unless you’re specifically asked to do so.