Gloucestershire Credit Union Ltd

Gloucestershire Credit Union Ltd savings accounts will be closed. If your salary or benefits are paid into your savings account, you'll need to open a new bank account as soon as possible. You should contact your employer, pension provider or the Department for Work and Pensions (DWP) to tell them to pay your salary or benefits into your new account.

If you are in receipt of any of the following benefits you'll need to provide details of an alternative bank or building society to enable future payments to be made.

• Jobseeker’s Allowance
• Income Support
• Employment and Support Allowance
• Universal Credit
• Personal Independence Payment
• Disability Living Allowance

Some useful contact details:

• You can contact your local Jobcentre or telephone the DWP on the following Freephone numbers: Employment Support Allowance (ESA) – 0800 169 0310
• Income Support (IS) – 0800 169 0310
• Jobseekers Allowance (JSA) – 0800 169 0310
• Universal Credit – you can contact Universal Credit by calling the Universal Credit Helpline on 0800 328 5644 or through your online account. Find more information on the .gov website. 
• Personal Independence Payment (PIP) – 0800 121 4433
• Disability Living Allowance (DLA) – 0800 121 4600

To have your benefit payments paid into an alternative bank, building society or local credit union account you will need to contact the following agencies with your new bank details:        

• Housing benefit - Details of the local council in Gloucester
  Website: www.gloucester.gov.uk/benefits-and-support/benefits/housing-benefit/
  Address: 92 Westgate Street, Gloucester, GL1 2PE
  Telephone number: 01452 396 396
• Working Tax/Child Tax Credits - This is HM Revenue & Customs (HMRC) administered. To change your bank account details, contact HMRC on 0345 300 3900.
• Child Benefit - Also HMRC administered. You can change your bank account details online using the HMRC webpages at gov.uk or tel: 0300 200 3100. Alternatively, write to HMRC: HM Revenue & Customs, Child Benefit Office, PO Box 1, Newcastle Upon Tyne NE88 1AA.

If you need help in contacting these agencies, your local Citizens Advice Bureau should be able to help you.

No. This service has now closed so you will no longer be able to view or manage your account(s) or request a withdrawal of funds.

Yes, your funds are safe and are not affected by the closure of the credit union.

If you hold a prepaid money card with Engage, any funds loaded onto it can continue to be used as normal.

For any questions about your prepaid Engage card, please contact them directly. Their contact details can be found on their website as follows:

Website: https://engageaccount.com/

Email:    info@engageaccount.com

No. FSCS will pay your compensation by sending you a cheque in an unmarked envelope.

If this payment is just for savings, you should cancel it as no further money will be added to your savings account. You'll need to arrange for these payments to be paid into a new or different account and should cancel any existing arrangements that direct these payments to your credit union savings account.

You can cancel the standing order at any branch of your bank or building society, over the phone or via secure online banking. But you'll need to give your bank/building society a couple of days’ notice before the payment is due to come out of your account. If your standing order is also for loan repayments, do not cancel it and see the question below.

Do not cancel any repayments as your loan agreement remains in place and you must make your repayments as originally contracted.

Future loan repayments will be managed by the Joint Administrators, James Sleight and Peter Hart of PKF GM, who will contact you with the Administration bank account details as soon as they can.

If you made payments covering both loans and savings then the Administrators will be able to advise you of the new amount you need to pay each month so that you do not fall into arrears.

For further information about your loan, please call us and we'll look into your query.

FSCS will receive information from Gloucestershire Credit Union Ltd that will show the individual balances of all accounts held by its members at the date of default, 14 September 2022.

Any amounts paid into your account on or after the administration date will not be added to your savings balance. If you have any questions about this, please contact us.

For junior members, FSCS will send a payment in the name of the account holder for the money in their account at the date of default.

If the account is operated by an adult on behalf of the child, the cheque will be sent to the account operator’s address, if that has been registered with the credit union, but the payment will be in the child’s name.

A new account in that name will need to be opened with an alternative provider. We cannot pay parents or guardians.

Yes. The website www.findyourcreditunion.co.uk may help.

FSCS will send payment to the address that Gloucestershire Credit Union Ltd held on its database. 

If you didn't let the credit union know of your change of address before it failed, or you notified it of the change but didn't receive confirmation that its records had been updated before it failed, FSCS will need to see evidence of your change of address before we can make any compensation payment.

Please contact FSCS with details of the new address. Once confirmed, we'll make a payment to the new address.

Documents that can be used as evidence include a council tax bill, a utility bill (not a mobile phone bill) or a benefits entitlement letter, so long as they are less than 3 months old.

If you have already banked the cheque, you don't need to take any further action. If you have not received your payment or can’t bank the cheque, we will need to see evidence of your name change before we can return your money.

Please contact FSCS with evidence of the change of name and once confirmed we'll make payment in the new name.

Documents that can be used as evidence include an original or certified copy of a marriage certificate or a deed poll. Additionally, you'll need to provide a council tax bill, or a utility bill (not a mobile phone bill) or a benefits entitlement letter with your new name, dated less than 3 months old.

If the estate has already banked the cheque, you do not need to take any further action. If the estate has not received the payment, you will need to send FSCS the original Death Certificate, Grant of Probate and a copy of the will or letter of administration. These documents are required before FSCS can make a payment.

However, if you want to contact FSCS regarding any issues, please call freephone 0800 678 1100 or 020 7741 4100. Lines are open Monday to Friday 9am to 5pm excluding public holidays.