You don't need to do anything
All Flintshire Credit Union Ltd has failed.
On 25 January 2022, All Flintshire Credit Union Ltd was placed into administration and ceased trading. The Financial Services Compensation Scheme declared All Flintshire Credit Union Ltd as failed (in default) on 25 January 2022.
As an All Flintshire Credit Union Ltd customer, you don't need to worry, as your money is safe.
FSCS will automatically pay back your money, according to the account details we receive from the credit union. We'll contact you by post.
There are more details below, and answers to commonly asked questions on the Q&A tab.
Download the determination papers (pdf 0.1MB)
In most cases, FSCS aims to make payment within seven days from the date we declared it failed, on 25 January 2022. For more complex cases, which may require further investigation, we'll aim to settle claims within 10 working days of being notified of the issue.
All payments will be made by cheque, sent by post in an unmarked envelope.
FSCS will receive information from All Flintshire Credit Union Ltd that will detail your individual credit balance. The payment you receive will be the balance on your account on the date FSCS declared All Flintshire Credit Union Ltd as failed, on 25 January 2022.
If you disagree with the amount paid by FSCS, please contact the Administrator's team via email at afcu@pkfgm.co.uk or call 01352 715555, 01352 620240, or 0113 244 5141. Do not return your payment to FSCS unless you are specifically asked to do so.
You'll need to open a bank account with another deposit taker (e.g. a bank, building society or the Post Office). You should bank the cheque as soon as possible.
If you need help in opening a Basic Bank Account, your local Citizens Advice Bureau should be able to help or visit your local high street bank.
Details for the Citizens Advice Bureau in Holywell, Flintshire:
The Old Library Post Office Lane, Holywell, Flintshire, CH8 7LH
Telephone: Local helpline – 0808 278 7923
Website: http://www.flintshirecab.org.uk/
Further information on Basic Bank Accounts can be found on the MoneyHelper website.
All Flintshire Credit Union Ltd saving accounts will no longer operate. If your salary or benefits are paid into your savings account, you will need to open a new bank account as soon as possible. You should contact your employer, pension provider or the Department for Work and Pensions (DWP) to tell them to pay your salary or benefits into your new account.
If direct debits or standing orders are paid into your All Flintshire Credit Union saving account, you'll need to arrange for these payments to be paid into a new or different account. You should cancel any existing arrangements that direct these payments to your All Flintshire Credit Union savings account.
You can contact your local Jobcentre, or telephone the DWP on the following Freephone numbers:
- Employment Support Allowance (ESA) – 0800 169 0310
- Income Support (IS) – 0800 169 0310
- Jobseekers Allowance (JSA) – 0800 169 0310
- Universal Credit – you can contact Universal Credit by calling the Universal Credit Helpline on: 0800 328 5644 or through your online account. Further information can be found here: www.gov.uk/universal-credit/contact-universal-credit
- Personal Independence Payment (PIP) – 0800 121 4433
- Disability Living Allowance (DLA) – 0800 121 4600
All customers will need to provide details of an alternative bank or building society to enable future DWP payments to be made.
To have your benefit payments paid into an alternative bank, building society or local credit union account you will need to contact the following agencies with your new bank details:
- Housing Benefit
Flintshire County Council
Website: www.flintshire.gov.uk
Contact details for general enquiries: www.flintshire.gov.uk/en/Resident/Contact-Us/General-Enquiries.aspx
Telephone for Housing Benefit: 01352 704848 - Working Tax/Child Tax Credits. This is HM Revenue & Customs administered benefit. To change bank account details, contact HMRC on 0345 300 3900
- Child Benefit. This is also HMRC administered. To change your bank account details, go online using the HMRC webpages from www.gov.uk or telephone 0300 200 3100. Alternatively, you can write to HMRC at HM Revenue & Customs, Child Benefit Office, PO Box 1, Newcastle Upon Tyne NE88 1AA.
If you need help in contacting these agencies, your local Citizens Advice Bureau should be able to help you.
No. FSCS will pay you your compensation by sending you a cheque in an unmarked envelope.
If this payment relates solely to savings, you should cancel it as no further money will be credited to your account. You can cancel the standing order at any branch of your bank or building society, over the phone or via secure online banking.
However, you'll need to give your bank/building society a couple of days’ notice before the payment is due to come out of your account. If your standing order also relates to loan repayments, do not cancel it.
Do not cancel any repayments, as your loan agreement remains in place and you must maintain your repayments as originally contracted.
If you made payments covering both loans and savings, we will advise you of the amount needed to be paid each month regarding your loan so that you do not fall into arrears.
For further information about your loan, please call on 01352 715555, 01352 620240, or 0113 244 5141. You can also e-mail afcu@pkfgm.co.uk.
All Flintshire Credit Union Ltd is no longer accepting loan repayments through a service point (a service point is another point, or location, from where a Credit Union may have offered its services from). Please contact the Joint Administrators’ team (details above) to discuss arrangements for the repayment of your loan another way.
Yes. The website www.findyourcreditunion.co.uk will help in choosing from the available options.
FSCS will receive information from All Flintshire Credit Union Ltd that will detail the individual credit balances of the accounts held by its members on the date it failed, 25 January 2022. If you believe you are owed more money, please supply evidence to us to verify this.
FSCS will send payment to the address that All Flintshire Credit Union Ltd held on its database.
If you didn't notify the credit union of your change of address before it failed, or you notified it but didn't receive confirmation that the records had been updated before it failed, we will need to see evidence of the change of address before we can make any payment.
Please contact the Joint Administrators' team on 01352 715555, 01352 620240, or 0113 244 5141 or e-mail afcu@pkfgm.co.uk and supply the team with evidence of the change of address. Once confirmed, FSCS will make payment to the new address.
Documents that can be used as evidence include a council tax bill, a utility bill (not a mobile phone bill) or a benefits entitlement letter, as long as they're less than three months old.
If you've already banked the cheque payment, you don't need to take any further action.
If you have not received your payment or are unable to bank the cheque in the name it was sent in, we'll need to see evidence of your name change before we can make a payment.
You'll need to provide the original documentation or a certified copy of an official document showing your change of name – for example, a marriage certificate or deed poll – and this will allow us to update our records and process the claim.
Please contact the Joint Administrators’ team on 01352 715555, 01352 620240, or 0113 244 5141 or e-mail afcu@pkfgm.co.uk. You’ll need to provide evidence of your change of name, and once confirmed FSCS will make payment to you in your new name.
Documents that can be used as evidence include a marriage certificate or a deed poll. Additionally, you'll need to provide a council tax bill, or a utility bill (not a mobile phone bill) or a benefits entitlement letter with your new name, as long as they're less than three months old.
If the estate has already banked the cheque payment, you don't need to take any further action. If the estate has not received the payment, you'll need to send FSCS the original Death Certificate, Grant of Probate and a copy of the will or letter of administration. These should be original documents. These documents are required before FSCS can make a payment.
You can send these documents to us by email at afcu@pkfgm.co.uk or by post to All Flintshire Credit Union Limited c/o PKF GM, 3rd Floor, One Park Row, Leeds, LS1 5HN.
However, should you wish to contact FSCS regarding any issues that you may have, please call freephone 0800 678 1100 or 020 7741 4100. Lines are open Monday to Friday 9am–5pm, excluding public holidays.
If you have a query about compensation from FSCS, further information is on our compensation limit pages.
If you need to contact us please email XXX or call freephone 0800 678 1100 or 020 7741 4100. Lines are open Monday to Friday, 9am–5pm, excluding public holidays.