The claims process

FSCS is a completely independent and free service. You’ll keep all the compensation you are owed when you claim directly through us.

Read our Making a claim online page to find out what you'll need to send us.

Watch the video to get an idea of the process and some things you can do before you claim to make the process more straightforward. 

When you're ready, click the button at the bottom of the page to get started.



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Making a claim online

Before you claim, have a read about what you'll need to provide - we've got some letter templates to help you get what you need.
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Sending us documents

If you need to send us documents, here's how. 
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Timescales

Different types of claim take different lengths of time to process.
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Claim status

As we process your claim it goes through various stages - find out what each means.
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Appeals

Find out how to appeal our decision on your compensation claim. 
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British Steel Pension Scheme

Affected by the British Steel Pension Scheme transfer? You might be eligible for compensation.
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The ladies and gentlemen helping me with my case have been so patient, respectful, and if I may say, understanding of my plight. It is actually a pleasure to speak to them, they have reassured me through what has been a very difficult time.

Mortgage claim customer

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