The claims process

FSCS is a completely independent and free service. You’ll keep all the compensation you are owed when you claim directly through us.

Read our Making a claim online page to find out what you'll need to send us.

When you're ready, click the button at the bottom of the page to get started.



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Making a claim online

Before you claim, have a read about what you'll need to provide - we've got some letter templates to help you get what you need.
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Sending us documents

If you need to send us documents, here's how. 
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Timescales

Different types of claim take different lengths of time to process.
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Claim status

As we process your claim it goes through various stages - find out what each means.
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Appeals

Find out how to appeal our decision on your compensation claim. 
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British Steel Pension Scheme

Affected by the British Steel Pension Scheme transfer? You might be eligible for compensation.
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The ladies and gentlemen helping me with my case have been so patient, respectful, and if I may say, understanding of my plight. It is actually a pleasure to speak to them, they have reassured me through what has been a very difficult time.

Mortgage claim customer

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