Contact us

Our usual opening hours are Monday to Friday, 9am to 5pm. Please see the list below for when we're open over Christmas and New Year.

Christmas opening hours

Monday 23rd December: 9am – 5pm

Tuesday 24th December: 9am – 12:30pm

Wednesday 25th December: closed

Thursday 26th December: closed

Friday 27th December: 9am – 5pm

Monday 30th December: 9am – 5pm

Tuesday 31st December: 9am – 5pm

Wednesday 1st January: closed

From Thursday 2nd January we return to our usual opening hours of 9am to 5pm.

If lines are busy, why not try our webchat? Click on the purple 'Need help?' button, or email us via the form below. To get a claim update, use our claims portal.

If you'd like to make a subject access request (SAR) please fill in the form available here or request the data directly through your account.

We're here to listen and help. Whether it's help filling in a form or accessing a service, please let us know. Our team is trained to help.

If you're calling for information about TenetConnect Ltd or TenetConnect Services please click on the links to visit our webpages.

Note that FSCS is not a bank. If you have a query about a banking transaction, your account or a card use issue, please contact your bank directly.

 

How do you want us to contact you?
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If you have an FSCS online account, log in at any time to check the progress of your claim.

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Get in touch if you’re unhappy about how we handled your claim or how our staff behaved while we handled your claim.

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You can appeal if you would like to challenge our decision on your claim. If you have new evidence, we may be able to look at your claim again. If you have an online FSCS account, you can log in at any time to upload any new documents. You can appeal if you don’t have new evidence but would like to challenge our decision on your claim.

Do you have an existing claim?
Were you living in this address at the time of purchase?

Please provide as much information as you can (max. 1,000 characters)

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To find out more about how and why we use personal information and who to contact if you have any queries, please see our privacy notice.

Financial Services Compensation Scheme Limited - Head Office

Registered as a Limited Company in England and Wales No 3943048

10th Floor Beaufort House
15 St Botolph Street
London EC3A 7QU

Call FSCS

Call us on Freephone 0800 678 1100.

International customers can use this number +44 207 741 4100 but will incur call charges. Alternatively, send us an email via the form on the left.

Our UK-based call centre is open Monday – Friday, 9am to 5pm, excluding public holidays.

Calls may be monitored or recorded for training purposes.

Phone contact icon Freephone 0800 678 1100

Write to us via post

Financial Services Compensation Scheme
PO Box 300
Mitcheldean GL17 1DY

We generally respond faster if you email us.

Live chat

Start a live text chat with one of our agents by clicking the button below. (Available Monday–Friday, 9am–5pm, excluding public holidays.)

Note that we can’t give updates on a claim's progress, or give any specific details regarding on-going claims for data security reasons.