Our usual opening hours are Monday to Friday, 9am to 5pm.

If lines are busy, why not try our webchat? Click on the purple 'Need help?' button, or email us via the form below. To get a claim update, use our claims portal.

If you'd like to make a subject access request (SAR) please fill in the form available here or request the data directly through your account.

We're here to listen and help. Whether it's help filling in a form or accessing a service, please let us know. Our team is trained to help.

If you have a question about London Community Credit Union Ltd, TenetConnect Ltd or TenetConnect Services, you may find the information you need by clicking on the links and visiting our webpages for these firms.

Note that FSCS is not a bank. If you have a query about a banking transaction, your account or a card use issue, please contact your bank directly.