Useful info for customers
Claiming with FSCS is straightforward, and you’ll keep all your compensation. Before you start your claim, reading this background information will help you understand the process, help you spot fraud and understand the limits of our protection.
Claim status
As we process your claim it goes through various stages. Find out what each means.
Using a personal representative
If you’ve got a friend or family member that can help with your claim, you can nominate them as your personal representative.
Temporary high balance
If it's temporary, we cover up to £1m for up to six months.
Banking licences
See how shared banking licences affect our protection of your money.
Complaints
Not happy with our service? Here's how to make a complaint.
Claims management companies
A claims management company can make a claim on your behalf, but they will charge you a fee.
Bereavement
If you're claiming on behalf of someone who's passed away, our Bereavement page will take you through the process.
See how to claim for someone who's passed away
Charities and small businesses
Small businesses and charities have different protection criteria.
See the rules
Appeals
Find out how to appeal our decision on your claim decision.
The appeals process
Failed insurance companies - what happens next?
Failed insurance companies - who gets involved?
Compensation rules and eligibility
Read about the rules we follow and what makes a claim eligible for FSCS compensation.
FSCS and the Financial Ombudsman Service
Guide to financial protection in the UK
They managed to refund me everything that I thought that I had lost. I am incredibly grateful. A massive weight off of my shoulders.
SIPP claim customer