What we cover

If the firm failed after 1 April 2019

If you hold money with a debt management firm that fails, we may be able to compensate you:

• up to £85,000 per eligible person, per firm.

You don’t need to do anything – FSCS will compensate you automatically.

If the firm failed between 1 April 2018 and 31 March 2019

• up to £50,000 per eligible person, per firm.

See more on our debt management protection page.

If you have a funeral plan and your provider has gone out of business on or after 29 July 2022, you may be FSCS protected. This includes funeral plans bought before this date.

• For all types of funeral plan claims, you are protected up to £85,000 per eligible person, per firm.

See more details and frequently asked questions on our funeral plan protection page.

If the firm failed after 8 October 2020

If you bought your insurance policy from an insurance firm that’s failed, the kind of insurance you have and when the firm failed will affect how much compensation you could claim.

• 100% protected: Compulsory insurance, Long-term insurance, Professional indemnity insurance, Claims arising from the death or incapacity of the policyholder due to injury, sickness or infirmity, Building guarantee policies
  
  
• 90% protected: All other kinds of insurance

See more details on our insurance protection page.

If the firm failed between 3 July 2015 and 7 October 2020

If you bought your insurance policy from an insurance firm that’s failed, the kind of insurance you have and when the firm failed will affect how much compensation you could claim.

• 100% protected: Compulsory insurance, Long-term insurance, Professional indemnity insurance, Claims arising from the death or incapacity of the policyholder due to injury, sickness or infirmity
  
  
• 90% protected: All other kinds of insurance

If the firm failed between 1 January 2010 and 2 July 2015

• 100% protected: Compulsory insurance
  
  
• 90% protected: All other kinds of insurance

If the firm failed between 1 December 2001 and 31 December 2009

• 100% protected:  Compulsory insurance
  
  
• 100% protected for the first £2k then 90% of the remainder: All other kinds of insurance

See more details on our insurance protection page.

The kind of insurance you have will affect how much compensation you could claim. See some examples of situations where you may be able to claim compensation if an insurance broker/financial adviser helped you buy your policy.

• 100% protected: Compulsory general insurance
  
  
• 90% protected: All other general insurance

See more details on our insurance protection page. 

If the firm failed after 1 April 2019

• We may be able to compensate you if you've a valid claim against a firm that has failed - up to £85,000 per eligible person, per firm.

If the firm failed between 1 January 2010 and 31 March 2019

• up to £50,000 per eligible person, per firm.

If the firm failed before 1 January 2010

• 100% of the first £30,000 and 90% of the next £20,000 up to £48,000 per eligible person, per firm.

See more on our investments protection page.

If the firm failed after 1 April 2019

• up to £85,000 per eligible person, per firm.

If the firm failed between 1 January 2010 and 31 March 2019

• up to £50,000 per eligible person, per firm.

If the firm failed before 1 January 2010

• 100% of the first £30,000 and 90% of the next £20,000 up to £48,000 per eligible person, per firm.

See more on our mortgage protection page.

If the firm failed after 1 January 2010

• You could claim compensation if you bought a PPI policy and the information you were given was misleading or insufficient, and that firm has since failed - 90% of the total claim.

You would claim against the firm that advised you to take out the policy, not the firm you had the policy with. For more details see our PPI protection page.

Does the August 2019 PPI deadline apply to FSCS claims?

If the firm failed before 1 January 2010

• 100% of the first £2,000, per eligible person per firm, then 90% of the remainder.

After 1 April 2019

• If your pension provider fails
  100% of your claim, with no upper limit.
  
  
• If your SIPP operator fails
  Up to £85,000 per eligible person, per firm.
  
  
• Bad pension advice
  If you’ve received bad advice in relation to your pension, you could be eligible to claim compensation - up to £85,000 per eligible person, per firm.

See more on our pensions protection page.

Between 3 July 2015 and 31 March 2019

• If your pension provider failed
  100% of your claim, with no upper limit.
  
  
• If your SIPP operator failed
  Up to £50,000 per eligible person, per firm.
  
  
• Bad pension advice
  If you’ve received bad advice in relation to your pension, you could be eligible to claim compensation - up to £50,000 per eligible person, per firm.

Between 1 January 2010 and 2 July 2015

• If your pension provider failed
  90% of your claim, with no upper limit.
  
  
• If your SIPP operator failed
  up to £50,000 per eligible person, per firm.
  
  
• Bad pension advice
  If you’ve received bad advice in relation to your pension, you could be eligible to claim compensation - up to £50,000 per eligible person, per firm.

See more on on pensions protection page.

FSCS can only protect claims against mutuals and friendly societies that are regulated by the PRA and/or the FCA, and where the firm was carrying out a regulated activity for the customer.  You can check if your mutual or friendly society is regulated by the PRA and/or the FCA on the FCA's register. 

Some mutuals and friendly societies carry out regulated activities under the Financial Services and Markets Act 2000 (FSMA) that might be protected by FSCS, such as deposit-taking (e.g. credit unions and building societies), investments, and insurance. 

Other mutuals and friendly societies only carry out unregulated activities that will not be protected by FSCS, such as housing associations, sports/social/working men’s clubs, NHS foundations, and co-operative schools.

If we are able to protect claims against mutuals or friendly societies, the requirements and the level of protection will depend on the type of regulated activity the firm was carrying out for you. 

For example, if it was carrying out deposit-taking, then our deposit limit of £85,000 per depositor would apply (see above).  Whereas if the firm was providing life insurance, or a savings product structured as a long-term contract of insurance, then our insurance limit would apply (i.e. 100% of the amount due under the long-term contract of insurance) (see above).