Consumer publications

Publications can be viewed using a programme called Adobe Acrobat Reader. If you cannot read these files you can download Acrobat Reader free from Adobe's website. Alternatively you can ask us to post copies of these publications to you.


1. FSCS consumer guide: How we can help

2. Claiming compensation

  • To accompany this booklet FSCS produces separate information sheets. These are sent to claimants along with an application form. The type of information sheet you receive will depend on the type of claim you have.

3. What to do if you are not happy: a guide to our complaints and review procedures

 

4. A guide to the different roles of the FSA, FOS and FSCS

We have produced a guide jointly with the Financial Ombudsman Service (FOS) and the Financial Services Authority (FSA), explaining the separate roles of our three organisations and how we work together.

 

Availability in different languages, braille, large print and on tape

Our consumer publications are available in different languages, including:

  • Bengali, Chinese, Greek, Gujarati, Hindi, Punjabi, Spanish, Turkish, Urdu, Vietnamese, and Welsh,

and

  • in braille, large print and/or on tape.

Please contact us for further details.



4. Our full range of publications


5. The FSA produces a wide range of useful factsheets and booklets for consumers. These are available from its website.