How to claim
It does not cost you anything to claim compensation, and our staff are always happy to answer your questions. We will do all we can to help you with your claim.
Making a claim
- Investment claims - visit this section if you have a mortgage endowment claim or a claim against an investment advice firm.
- This section includes our online investment claim flowchart which will help you to understand the steps we take and questions FSCS must answer when considering a claim for compensation against an investment firm, such as a financial adviser.
- Deposit claims - visit this section if you have a claim against a credit union, a bank or building society.
- Claims against an insurer
- Claims against a general insurance broker
- Claims against a mortgage broker
Frequently Asked Questions (FAQs)
If you have any queries about claiming compensation look at our Frequently Asked Questions (FAQs) or contact us.
Default declarations
FSCS handles claims against authorised firms that are unable, or likely to be unable, to pay claims against them. We describe this as being in default.
You can search our default database to see if the firm you are making enquiries about has already been declared in default by FSCS. A declaration of default by FSCS opens the way for consumers who have lost money as a result of dealings with the firm to make a claim for compensation to us.
Limitations of the Scheme
To qualify for compensation you need to be eligible under our rules. Our rules are made by the Financial Services Authority (FSA), the independent watchdog set up by government to regulate financial services and protect consumers. There are limits to the protection FSCS can provide. The rules tell us which type of claims are eligible for compensation, and limit how much compensation we are allowed to pay. We must abide by these rules at all times.
