19th May 2005
This is the current position.
FSCS has declared Whiteley Insurance Consultants in default to enable it to provide immediate assistance to the provisional liquidators for emergency claims that fall within the scope of its protection, whilst the financial position of the firm is being established.
FSCS can now consider emergency claims arising from business conducted on or after 14 January 2005. The provisional liquidators are currently trying to establish the financial position of the firm, which may hinder its ability to meet some urgent claims immediately.
What this means for policyholders
FSCS may be able to assist with payment of emergency claims relating to business conducted on or after 14 January 2005. This is the date when customers of insurance intermediaries first came under the Scheme's protection.
FSCS will not be handling claims directly. Claims will continue to be handled through the provisional liquidators' helplines and will be considered on a case-by-case basis.
For emergency medical claims, customers of this firm should ring the 24-hour emergency number: 01422 355553.
Any other consumers who think they may have a claim, or are due a return of premiums, should call the provisional liquidators' helpline on 08705 234803.
Anyone who bought insurance through this firm may need to arrange alternative cover immediately, and should check their policy. If consumers have any questions they should call the provisional liquidators' helpline on 08705 234803.
FSCS will not be considering other (non-emergency) protected claims until the ability of the firm to meet claims has been established. If the provisional liquidator establishes that the firm has enough money to deal with claims itself, claims will be considered by the firm and FSCS will not need to be further involved.