Publications
We have a wide range of publications to keep you as informed as possible about what we do and how we can help you.
Download each one by clicking on the document you want (you may need to first download Adobe Acrobat Reader), or ask us for a free copy to be sent to you by post.
These publications are available in different languages as well as in braille, large print (see below) and as a recording.
Please contact us for further details.
Our guides
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How do I apply for compensation?
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Adobe Acrobat version (PDF 2MB)
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How do I make a complaint? (PDF 1.7MB)
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A guide to the FSA, FOS and FSCS (PDF 84KB)
Large Print guides
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How do I apply for compensation? (PDF 2.2MB)
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How do I make a complaint? (PDF 262KB)
Easy Read guides
- How do I apply for compensation? (PDF 367KB)
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How do I make a complaint? (PDF 198KB)