Mission and Aims

Our mission

Our mission is to provide a responsive, well-understood and efficient compensation service for financial services, which raises public confidence in the industry.

Our aims

In taking forward our mission, we aim to:

  • respond quickly, efficiently and accurately to consumer claims for compensation
  • raise public awareness of the protection provided by the FSCS
  • ensure that the FSCS operates as effeciently as possible and maximises recoveries from the estates of failed providers
  • be ready to respond to defaults in the financial services industry to protect consumers and financial stability
  • enhance the capability of the FSCS by enabling the people who work for us to develop their skills, knowledge and professionalism.